Digital Product Terms

Last updated: 28 September 2026

These terms apply when you buy a digital product from Katie Farrell E-Consultant through our website or ThriveCart checkout. Please read the product description and these terms before you pay.

About us: Katie Farrell E-Consultant, 108 Lenthay Road, Sherborne, Dorset DT9 6AG
Contact: hello@katiefarrell-econsultant.com
VAT number: 471 2947 77

What you’re buying

Your product page and checkout explain what is included, the price, how you’ll receive the product and whether you need any third-party software or account to use it. Please check these details before placing your order. All prices are shown with VAT added at checkout, as applicable.

Your purchase is for the product described at checkout. It does not include personal advice, customisation, future updates or ongoing support unless the product page expressly says it does.

1. Products with instant access

This section applies to products such as downloadable planners, PDFs, recordings and other resources that are made available automatically after purchase.

Once your payment is complete, we’ll send access instructions or a download link to the email address you entered at checkout. Please check your spam folder if it doesn’t arrive. If you still cannot access your purchase, email us at hello@katiefarrell-econsultant.com and we’ll help.

Changing your mind: You normally have 14 days from the day after purchase to cancel a digital content order. If you expressly ask us to provide access during that period and acknowledge that you’ll lose your cancellation right when supply begins, you will no longer be able to cancel simply because you’ve changed your mind once access has been supplied.

This does not affect your legal rights if the product is faulty, not as described or cannot be accessed.

2. Klaviyo templates added to your account

This section applies when you buy a template that we add to your Klaviyo account.

We will add the template described on the product page to the Klaviyo account you provide within one working day after we receive your payment and everything we need to access the correct account. If information or access is missing, we’ll email you. The delivery timeframe will begin once we have what we need.

You are responsible for giving us the correct Klaviyo account details and appropriate access. The purchase includes the template and installation described on the product page. It does not include custom design, copywriting, campaign setup, testing or ongoing Klaviyo support unless expressly stated there.

Changing your mind: Please contact us as soon as possible if you want to cancel before we begin the installation or supply the template. Your cancellation rights depend on whether work has begun and whether the digital content has been supplied. If you ask us to begin during the 14-day cancellation period, we will explain this at checkout and ask for the required consent. Your legal rights if the template is faulty or not as described still apply.

Using your purchase

Your purchase gives you a licence to use the product in your own business. You may edit it for that business’s use. You may not resell, share, distribute or offer the original product or an adapted version as a product for others without our written permission.

If you are buying on behalf of a client or want to use a template across multiple client accounts, please contact us first about the appropriate licence.

Changes to third-party platforms

Some products require a third-party platform, such as Klaviyo or a course-hosting platform. We do not control those platforms or their features.

If a platform change affects a product we have promised to provide or an access period we have promised, we will let affected customers know and take reasonable steps to provide the purchased content or a substantially similar way to access it. This may include moving hosted content to another platform or supplying it in a different format.

If we cannot provide the product or access we promised, please contact us. We will consider the appropriate remedy, including a refund where required by your legal rights. We will not change the essential content of your purchase without a good reason.

We may temporarily suspend access where necessary for security, maintenance or a technical problem. Where reasonably possible, we will give notice and restore access promptly.

If something goes wrong

If a file is broken, a link does not work, or the product is not as described, email hello@katiefarrell-econsultant.com with your order details and a description of the problem. We will investigate and, where appropriate, repair or replace the digital content or provide a refund in accordance with your legal rights.

Nothing in these terms limits or excludes your statutory consumer rights.

Your information

We use the information you provide to process your order and deliver your product. Please read our [Privacy Notice](INSERT LINK) for details. Buying a product does not, by itself, sign you up to marketing emails.

Contact

For delivery, access or cancellation questions, email hello@katiefarrell-econsultant.com.

Effective Date: Sept 28, 2026
Last Updated: Sept 28, 2026