UPDATE 06/206: NOW HIRING

Email Marketing Retention Strategist

Senior Exec Level (Klaviyo) – Remote

Pay: £32,000-£42,000 per year FTE

Job Description:

About the Role

We are hiring a full-time Email Marketing Strategist (30 or 40 hours a week) to manage the delivery, quality and coordination of email marketing work for our clients. You will lead the day-to-day delivery of Klaviyo email flows, campaigns, segmentation and client communication.

This is a hands-on email marketing role focused on:

  • Delivery

  • Project management

  • Quality assurance

  • Email marketing strategy

  • Klaviyo execution

  • Client relationships

You’ll work closely with our Head of Client Delivery, designer, copywriter and Klaviyo tech specialist to ensure client work is completed on time and to a high standard.

About Us

We are a boutique email marketing agency specialising in Klaviyo for Shopify brands. Our clients are creative, founder-led businesses in lifestyle, fashion, jewellery, kids, wellness and homeware.

We focus on:

  • High-quality email marketing

  • Strong client relationships

  • Clean processes and consistent delivery

  • Beautiful campaigns and effective lifecycle flows

We are small, fast-growing and known for our warm communication style and attention to detail.

Key Responsibilities:

Email Marketing Delivery

  • Build, schedule and report on email campaigns in Klaviyo

  • Support with building and updating lifecycle flows

  • Create segments and flow logic

  • Use our master templates across brands

  • Test emails before going out

Project Management

  • Manage client timelines and delivery schedules

  • Coordinate tasks between copywriter, designer and builder

  • Keep ClickUp projects up to date

  • Run weekly internal delivery check-ins

Quality Assurance

  • Review email builds, flows and templates before client review

  • Test all links, filters, triggers, and conditions

  • Ensure brand consistency across all emails

  • Catch errors before clients see them

Client Communication

  • Deliver onboarding and strategy calls

  • Provide clear updates and next steps

  • Build strong, warm relationships with founder-led brands

  • Ensure clients feel supported and confident in the process

Essential Skills & Experience:

  • 3–6 years of experience in email marketing, CRM, retention or lifecycle marketing

  • Hands-on experience with Klaviyo (flows, segments, campaigns, deliverability)

  • Excellent attention to detail and QA skills

  • Strong project coordination or account management experience

  • Comfortable working across multiple client accounts

  • Strong written communication and critical thinking skills

  • Ability to work independently in a remote team

  • Experience with Shopify (nice to have)

  • Experience in an agency or multi-brand role working with high 6-figure and multiple 7-figure brands (preferred)

Personal Qualities:

We are looking for someone who is:

  • Detail-oriented and organised

  • Warm, friendly and great with clients

  • Calm under pressure

  • Proactive and solution-focused

  • A natural problem-solver

  • Passionate about email marketing and customer experience

  • Comfortable owning delivery and making decisions

Benefits:

  • £32,000–£42,000 salary (DOE)

  • Fully remote role

  • Flexible core working hours

  • 25 days holiday + bank holidays

  • Training and development budget

  • Supportive founder and team

  • Opportunity for progression into Head of Strategy

Schedule:

  • Monday to Friday

  • Flexible, but core hours (10:00–3:00)

APPLY TODAY